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Verdi's Product Condition Guide

Every item on Verdi falls into one of three conditions: New, Open-Box, or Refurbished. Here's exactly what each one means, so you know what you're getting before you buy.

  • New

    Comes in the original box with no signs of use. Outer packaging may have minor wear or stickers from shipping, but the product itself is untouched.

  • Refurbished

    Refurbished by the manufacturer or one of our approved refurbishing partners. Functions like new, with little to no visible wear. May arrive in plain, non-retail packaging. Covered by a 1-year warranty. Learn more

  • Open Box

    Has been opened and inspected, and may not be in its original packaging. Light use is possible, along with minor cosmetic marks. Some pieces may be missing — anything found during inspection will be noted in the listing. Covered by a 90-day warranty.

Refurbished standards, compared.

How Verdi certified refurbished standards compare to other 3rd party sellers and refurbishers.

Verdi Certified Refurbished Regular Refurbisher or Seller
Refurbished by Manufacturer or authorized partner Third-party or unknown
Parts used Genuine parts May use generic or mixed parts
Testing standards Manufacturer standards Varies widely
Warranty Manufacturer or 12-Month Verdi-backed Often limited or none
Packaging Branded or clean eco-packaging Damaged or unknown
Support Manufacturer or Verdi support Limited or third-party
Return policy Verdi Full 30-day return policy Varies or unavailable

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Customer Reviews

They shopped refurbished and came back glad they did. Questions before you buy? We're real people and we like talking to customers.