Products
Who is Verdi?
Who is Verdi?
Verdi is a certified refurbished retailer founded in 2013, with offices in New York and Texas. We source directly from brand manufacturers and authorized refurbishment partners — which is how we're able to offer manufacturer-backed quality at significantly lower prices than retail. We are owned and operated by Verdi Commerce. Learn more →
What exactly does refurbished mean?
What exactly does refurbished mean?
Certified refurbished products have been returned to the brand or an authorized refurbishment partner, restored to manufacturer standards, and verified to meet original specs — including replacement parts and software updates where needed. They're not used products sitting in a warehouse; they're products that have gone through a formal process and come out like new. Read more about what certified refurbished actually means →
Do your products come with a warranty?
Do your products come with a warranty?
Yes. All certified refurbished products include a 12-month warranty. New condition products come with manufacturer warranties. Check product pages for specific warranty details. If you have questions about coverage for a specific item, contact us and we'll help.
Are all products in the same condition?
Are all products in the same condition?
Not all — we carry products in a few different conditions: certified refurbished, open box, and new. Conditions are listed on each product page so you know exactly what you're getting before you buy.
Why did a price or availability change?
Why did a price or availability change?
Our inventory moves fast and prices update frequently. If you see something you want, don't wait — it may not be available at that price again.
Shipping
Where do orders ship from?
Where do orders ship from?
We fulfill from warehouses across multiple U.S. locations to all continental U.S. states.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Shipping times are estimated at checkout and depend on the products and destination.
Why was my order canceled?
Why was my order canceled?
Our payment processor flags orders that don't pass verification to protect you from fraud. If your order was canceled, you'll receive an email and a full refund as quickly as the payment system allows. If you think it was flagged in error, contact us.
Returns & Refunds
How do I return a product?
How do I return a product?
You may return most items within 30 days of delivery for a full refund.Products may be opened and inspected and still be eligible for return, as long as they are sent back in the same condition received and include all original accessories.
Verdi will cover return shipping costs if the return is due to our error (e.g., incorrect item, defective item on arrival).
How to Start a Return:
Email us at info@verdi.com with:
• Your order number
• The item(s) you’d like to return
We’ll reply with return instructions.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
You can typically expect your refund within 5–14 business days after your return has been received.